Refund & Return Policy for Shivika Enterprises

Thank you for shopping with Shivika Enterprises. We strive for your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.

1. Return Period

You have 7 days from the date of delivery to request a return or refund for products purchased on our website. The return period begins from the day you receive your order.

2. Eligibility for Returns

To be eligible for a return and refund:

  • The item must be unused, in original condition, and in the original packaging with all tags and accessories.

  • Products should not be damaged by the customer.

  • Returns requested after 7 days from delivery will not be accepted.

  • Certain products may be non-returnable (e.g., intimate/hygiene items) — this will be clearly stated on the product page.

3. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of delivery with photos or proof of the issue. We will arrange for the return and issue a refund or replacement based on your preference and stock availability.

4. How to Request a Return

To initiate a return:

  1. Email us at support@shivikaenterprises.com or contact us at +91-9891077426 / +91-9999135157.

  2. Provide your order number, name, contact details, and reason for return.

  3. Follow the instructions we provide for returning the product.

5. Return Shipping

  • You may be responsible for return shipping charges unless the return is due to an error on our part (e.g., wrong or defective item).

  • Please ensure items are returned in secure packaging to avoid damage in transit.

6. Refund Process

Once we receive your returned product and confirm it meets the return criteria:

  • Refunds will be processed to your original payment method within 7 business days.

  • Please note that bank processing times may vary based on your financial institution.

7. Exchanges

At this time, direct exchanges (e.g., swap for a different product) are subject to availability. If we cannot provide an exchange, you will be issued a refund once the returned item is approved.

8. Non-Refundable or Final Sale Items

Some items may be marked as final sale or non-returnable due to hygiene, safety, or nature of the product. These items cannot be returned or refunded unless defective or damaged on arrival.

9. Changes to Policy

We reserve the right to update or modify this policy at any time. Any changes will be posted on this page with an updated revision date.Would you like that?